Política de privacidade

Reset System — Privacy Policy

Last updated: October 13, 2026

This Privacy Policy explains how Reset System ("we", "us", "our") collects, uses and shares personal information when you visit resetsystem.co, buy from us, or contact us. Reset System is operated from São Paulo, Brazil (CNPJ 69.244.585/0001-91). By using the site you agree to the practices described here.

Personal information we collect or process

Depending on how you use the site, we may collect:

  • Contact details: name, email address, phone number, and billing and shipping address.
  • Order information: the items you buy, order totals, shipping method and tracking details.
  • Payment information: payments are handled by our payment processors (for example PayPal). We do not see or store your full card number or security code.
  • Device and usage information: IP address, browser and device type, pages viewed, products added to cart, referring site, and approximate location. This is collected through cookies and similar technologies.
  • Customer support information: messages you send us and our replies.

Sources of personal information

We collect information directly from you (when you check out, create an account, subscribe, or email us), automatically from your device when you browse the site, and from our service providers (such as our payment processors and shipping carriers).

How we use your personal information

  • To process payments, fulfill and ship your order, and send order confirmations and tracking updates.
  • To answer your questions and handle returns, refunds and replacements.
  • To keep the site secure and to detect and prevent fraud and abuse.
  • To understand how the site is used and improve our products, content and customer experience.
  • To send you marketing emails, only where you have chosen to receive them. You can unsubscribe at any time using the link in any email.
  • To measure and improve our advertising, and to comply with legal obligations.

How we share your personal information

We do not sell your personal information for money. We share it only as needed to run the business:

  • Shopify, which hosts our store and processes orders and customer data on our behalf.
  • Payment processors (for example PayPal), to take payment and prevent fraud.
  • Fulfillment partners and carriers, who receive your name, shipping address, phone number and order details so they can pack and deliver your order.
  • Analytics and advertising providers, which may receive device and usage information through cookies, pixels and similar tools. Sharing of this kind may count as "sale" or "sharing" under some US state privacy laws.
  • Professional advisers and authorities, where we are required by law or need to protect our rights.

If you would like to opt out of this kind of data sharing, click here or email us at support@resetsystem.co.

Relationship with Shopify

Our store is powered by Shopify, which collects and processes personal information about you in order to provide its services to us and to you. You can read how Shopify handles consumer data in Shopify's Consumer Privacy Policy and at privacy.shopify.com.

Third-party sites and links

Our site may link to other websites we do not control. We are not responsible for their privacy practices, and we encourage you to read their policies.

Children's information

Our site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Security and retention of your information

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure. We keep personal information only as long as needed to fulfill orders, provide support, meet legal, tax and accounting obligations, resolve disputes and enforce our agreements. After that, we delete or anonymize it.

Your rights and choices

Depending on where you live (for example California and other US states, or Brazil under the LGPD), you may have the right to:

  • know what personal information we hold about you and receive a copy of it;
  • ask us to correct inaccurate information;
  • ask us to delete your personal information, subject to legal exceptions;
  • opt out of the sale or sharing of your personal information, or of targeted advertising;
  • withdraw consent where we rely on it, such as for marketing emails.

To exercise any of these rights, email support@resetsystem.co. We will verify your request and reply within 45 days. We will not treat you differently for exercising your rights. You can also opt out of data sharing here.

Complaints

If you have a concern about how we handle your information, please email us first at support@resetsystem.co and we will do our best to resolve it. You may also contact your local data protection authority.

International transfers

We operate from Brazil, and our service providers (including Shopify and our payment processors) may process your information in the United States and other countries. Your information may therefore be transferred to, and stored in, countries whose data protection laws differ from those where you live. We take steps to make sure it remains protected.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the "Last updated" date above.

Contact

 

Reset System
CNPJ 69.244.585/0001-91
Rua Oscar Freire, São Paulo - SP, CEP 01426-001, Brazil
Email: support@resetsystem.co