Where do you ship?
We currently ship to the United States only, and shipping is free on every order.
How long does delivery take?
Orders are processed within 1–3 business days. Most orders arrive within 5–25 days after shipping, depending on the item: the clock usually takes about 5–11 days and the mask about 15–25 days. Holidays and customs checks can add time. You'll get a tracking number by email as soon as your order ships.
Will my order arrive before Christmas?
For the best chance, order by November 25. Delivery can take up to about 25 days after shipping, plus 1–3 business days to process, and the holiday rush can add more, so we can't guarantee a delivery date.
How do I track my order?
Use the link in your shipping confirmation email, or see Track Your Order.
Why did my kit arrive in two parcels?
The items in the Night Reset Kit ship from our partner warehouses separately, each with its own tracking number. They may arrive on different days.
Does the alarm clock need batteries?
Yes. It runs on AA batteries, which are not included.
How do I get The Reset Book?
It's a PDF. Your download link arrives by email right after purchase, and it opens on a phone or a computer. Nothing ships.
Can you deliver to a PO Box?
No. Please use a complete street address at checkout.
Are these medical products?
No. They are everyday tools, not medical devices, and they don't treat any condition.
What if my order arrives damaged, defective or wrong?
Email us within 7 days of delivery at support@resetsystem.co with photos of the product and packaging, and we'll send a replacement or a full refund.
Can I return an item I simply don't want?
Because orders ship directly from our international partners, we don't accept returns of unwanted items. See our Refund Policy for details.
Can I cancel my order?
Yes, free of charge within 12 hours of purchase. After that, your order may already be processing with our supplier.
How do I pay?
By credit or debit card, or with PayPal, through our secure checkout. Card details are handled by our payment processors and never stored by us. We can't accept American Express at this time.
Still have a question?
Email support@resetsystem.co and we'll reply within 2 business days.