Refund policy

Last updated: October 13, 2026

At Reset System, every order ships directly from our international supplier. Because of how we operate, we don't accept physical returns of products.

Refunds and replacements

We offer a full refund or a replacement if your item arrived damaged, arrived defective, or you received the wrong item. To request one, email support@resetsystem.co within 7 days of delivery with photos of the product and the packaging. We'll review your request and reply within 2 business days. Approved refunds are issued to the original payment method.

Orders marked delivered but not received

If tracking shows your order as delivered but you didn't receive it, contact us and we'll investigate with the carrier.

Cancellations

You can cancel free of charge within 12 hours of purchase. After that, the supplier may already have processed your order and it can no longer be cancelled.